Sales Support Administrator

Aviva Ireland’s Life & Pensions Sales Division is growing.
Following a strong period of performance and increased demand for our life and pensions solutions, we’re expanding across the division.

We’re looking for someone who enjoys solving problems and supporting others. In this role, you’ll be the go-to person for financial advisers, brokers, and internal teams, helping them with queries and keeping things running smoothly.

Duties & Responsibilities

• Provide fast, accurate support to brokers, advisers, and internal teams, resolving queries and progressing applications
• Maintain up-to-date, compliant records across internal systems, ensuring accuracy and audit readiness
• Collaborate with underwriting, compliance, and policy admin teams to resolve issues and improve customer outcomes
• Monitor workflows and prioritise tasks to meet service-level agreements and team goals
• Escalate complex queries or complaints in line with internal procedures, ensuring timely resolution
• Contribute to process improvement initiatives that enhance customer experience and operational efficiency

​Skills & Experiences

• Strong communication and relationship-building skills
• Ability to plan and prioritise tasks independently
• Attention to detail and a proactive mindset
• Comfortable working with internal systems and processes
• Knowledge of Life & Pensions products is a plus
• It's an advantage if you have an APA or QFA qualification and/or a third-level qualification in Business, Finance, or a related field

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plan

​Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com