Workflow and Automations Business Expert

We’re on the lookout for someone who’s passionate about making things better—for our customers and our colleagues to join us on a fixed term contract that will run up to December 2026. You’ll work across our Customer Experience and CET teams to spot opportunities for automation and smarter ways of working. Your insights will help us reduce effort, cut errors, and improve outcomes. You’ll be part of a collaborative team that values innovation, simplicity, and doing the right thing. This role is all about shaping how we work—today and into the future.

Duties & Responsibilities

• Lead workshops and interviews to map current processes and identify automation opportunities
• Create clear BPMN diagrams and documentation to support change
• Represent Operations in agile ceremonies, sharing insights and clarifying priorities
• Design future-state workflows and partner with developers to build solutions
• Deliver training and create guides to help teams adopt new tools and ways of working

Skills & Experiences

• Skilled in process mapping, workflow design, or business analysis
• Confident communicator with experience leading workshops
• Familiar with BPMN and agile ways of working
• Comfortable working with cross-functional teams and technical partners
• Passionate about improving customer and colleague experiences

What will you get for this role?

• Competitive market-leading salary depending on skills, experience, and qualifications
• Generous pension (up to 14% employer contribution)
• Annual bonus and pay review
• 25 days holiday plus bank holidays, with the option to buy/sell 5 days
• Free car parking
• Health and dental insurance contributions after six months
• Share schemes and profit share options
• Cycle to Work and TaxSaver Travel schemes
• Family-friendly leave policies
• Up to 40% discount on Aviva products for you and your family
• Employee Assistance Programme and volunteering days
• Support for professional qualifications and clear career progression

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com