Communications Manager

Communications Manager

Salary: circa £45,000 (depending on location, skills, and experience)

Are you someone who enjoys leading a team, values clear and thoughtful communication, and wants to make sure customers stay informed at every step of their journey? This could be a great fit for someone with experience in delivering customer updates, planning communications, and bringing empathy into every message. Whether you're ready to take on more responsibility or already managing a team, we’d love to hear from you.

A bit about the job:

You’ll be leading a team focused on creating and delivering service communications - such as emails and direct mail - that help customers understand changes to their policies and services. These communications play a key role in supporting transparency and trust. You’ll work closely with different areas of the business to plan, prioritise and manage these updates. This role sits within a collaborative and supportive environment where your work makes a real difference to customer experience.

Skills and experience we’re looking for:

• Experience of delivering email and direct mail customer communications to tight deadlines
• Experience of leading a team and supporting their development
• Strong planning and stakeholder management skills to manage communication workflows and prioritise requests
• Ability to apply customer insights; brand guidelines and regulatory guidance to create clear and engaging communications  
• An understanding of financial services regulations and their role in customer communications

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com .