Transformation Delivery Lead

Transformation Delivery Lead – Strategic Virtual Assistant Programme

Salary c. £75,000 to c. £85,000

Do you love driving impactful transformation across strategic initiatives?

Are you passionate about elevating customer experience and engagement to build long‑term relationships and support our OneAviva ambitions?
This is a great opportunity for someone who thrives in complex change environments and is committed to enabling successful programme delivery with the customer always at the centre. It would suit someone with strong transformation expertise, experience across portfolio or programme management, strong commercial acumen, and a good foundational understanding of the data, digital, and marketing landscape.

A bit about the job:

You will be responsible for the overall programme management of Aviva’s Strategic Virtual Assistant programme, ensuring the successful orchestration and execution of initiatives across business, digital, data, and operational workstreams. You’ll operate in a multi‑party environment that includes Aviva teams, third‑party partners, Group CIO, and specialist domains such as Risk, Compliance, Legal, and Architecture.
This role requires strong programme leadership, structured planning, senior stakeholder management, and deep knowledge of Aviva’s Change Framework and governance processes.
You’ll lead and guide the creation and refinement of the Virtual Assistant scope, roadmap, design principles, and value framework—ensuring alignment across Aviva’s Digital, Technology, and Operational areas, as well as with third‑party implementation partners. You’ll also work with Risk, Compliance, and Data Governance to embed enhanced frameworks that ensure safe GenAI/VA delivery.

Skills and experience we’re looking for:

• Proven success leading complex digital, AI, or technology‑integration programmes in large organisations

• Strong knowledge of Aviva’s Change Delivery Framework and governance processes

• Ability to communicate complex ideas clearly to senior stakeholders

• Experience working within multi‑partner delivery environments, including third‑party vendors

• Strong stakeholder‑management skills, with the confidence to challenge and drive decisions

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between c. £75,000 and c. £85,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email seema.rana@aviva.com